Our Materials, Pricing & 30-Day Return Promise — No Fine Print
We Believe You Should Know Exactly What You Buy
No mystery metals. No surprise fees. No "you'll just have to trust us." Here is our promise in plain language — what our pieces are made of, how we price them, and exactly how returns work.
Our Materials, In Detail
- Gold-plated over quality base metal — waterproof and tarnish-resistant for everyday wear, with the look of solid gold.
- Nickel-free — hypoallergenic for sensitive skin; the most common allergy trigger is left out on purpose.
- Lab-grown moissanite in our fine rings — conflict-free, brilliant, and a fraction of diamond's price.
- No lead, no cadmium — materials you can wear with confidence.
How We Price
We price for real value, not markup theater. You pay for materials, craftsmanship, and design — not a luxury logo tax. Compare our moissanite rings to traditional retailers and see the difference for yourself.
What You Are NOT Paying For
- No inflated "compare-at" games.
- No hidden handling fees at checkout.
- No pressure to buy up.
Our 30-Day Return Promise
Not in love? Return within 30 days for a refund. Here is exactly how it works:
- Email info@lottedsteam.com within 30 days of delivery.
- We send a simple return label (US orders).
- Send the item back unworn and in its original condition.
- We process your refund within a few business days of receipt.
What's Covered (and What Isn't)
Covered: change of mind, sizing exchanges, items that arrive damaged. Not covered: personalized/engraved pieces (unless defective) and items returned worn or damaged by normal long-term use.
Exchanges Are Easy Too
Wrong size or want a different style? We swap it — often faster than a refund-and-reorder. Just tell us what you'd prefer.
Our Promise in One Line
Clear materials, honest prices, a real return promise, and humans who answer. That is the whole brand.
Frequently Asked Questions
Do you offer exchanges for size? Yes — within 30 days, unworn.
Who pays return shipping? We provide a label on US orders for eligible returns.
Reach our team at info@lottedsteam.com before you buy — we would rather help you choose right the first time.