Returns Policy
Returns, exchanges & aftercare
Confidence before and after your order.
If you need help with a decision or an order, contact our online concierge at info@lottedsteam.com. We will guide you through the next step.
A 48-hour order cancellation window
Within 48 hours of placing your order, email us to request a full refund for any reason. Approved refunds are returned to your original payment method.
30-day returns and exchanges for new members
Email us within 30 days of delivery to request a return or exchange. We will send return instructions; please contact us before mailing an item. Return postage is paid by the customer. For an approved return, we issue the product refund after receiving the item, less the original shipping charge. We also provide a LOTTEDS voucher worth 2–10 times the return postage paid, together with any applicable additional compensation. For exchanges, LOTTEDS covers shipping the replacement item. Sale items may be exchanged.
Returning members
If you have previously purchased from LOTTEDS or an affiliated LOTTEDS site and have a valid concern, we will arrange a replacement or direct refund without requiring you to return the item.
Lifetime replacement parts
We provide free replacement parts for life. If a part needs replacing or a size adjustment is needed, contact us and we will provide the parts and video guidance for the repair.
Questions? Email info@lottedsteam.com or use our Contact Us page.